Refund policy
We have a 90-day return policy, which means you have 90 days after receiving your item to request a return.
To start a return, you can contact us at support@globalrenovator.com. For a full refund, you will need to return the goods to our warehouse at your own cost, our customer service team will provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted
We understand that sometimes things don't go as planned, and a refund may be necessary. However, we kindly ask you to consider the impact of refunds on a small business like ours and take time to ask our friendly team questions about our products to ensure you are fully aware of their specifications, capabilities, and limits. We adhere to International Consumer Law and are willing to help you at each step of your purchasing journey - reach out to us for more information. Each unfair or unnecessary refund request can significantly affect our ability to serve you and our community in the long run - so please make sure this product is right for you before purchasing.
By shopping with us, you're not just buying a product; you're supporting a dream, a family, and the broader community. This is not meant to dissuade customers from exercising their legal rights, rather we aim to encourage fair and considered purchases of our products. Please ask our friendly team about the product if you have any questions.
We value your support and trust, and we're committed to making your experience with us positive and rewarding.
Thank you for understanding our position and for considering the impact of your requests on our small business.
Fair and Reasonable Refunds
We adhere to International Consumer Law and guarantee that our products are:
Of acceptable quality
Match their description
Fit for their intended purpose
Safe and durable
We have a 90-day return policy, which means you have 90 days after receiving your item to request a return. We understand mistakes happen and we are willing to support all customers through this process and ask that communication is respectful, clear and honest.
Please understand that as a small business, we cannot always accommodate 'change of mind' returns or refunds if they do not fit the eligibility criteria outlined in our refund policy. We encourage you to review your choices carefully before making a purchase. If you're unsure about a product, our friendly team is always here to provide more information and help guide your decision.
Refund and Returns Process
Our 90-day refund policy applies to Global Renovator (not accessories). Accessories may be eligible for replacement if defective. Here's how you can request a refund or return
Understand the Policy: Read through this page to determine your eligibility for a refund or return.
Email Request: Send an email to
detailing your issue and your request.
Provide Evidence: Attach pictures and videos (if applicable) of your item, highlighting any issues.
Return Instructions: If instructed by our team, send your product, box, and charging cable to our PO Box.
Inspection and Resolution: Our technicians will inspect the product and provide the next steps for a refund or replacement
To be eligible for a return or refund, your item must be in the same condition that you received it in its original packaging with all items included. You will also need the receipt or proof of purchase for all returns. If your item is not in line with these standards, you may not receive a refund or the full refund amount (less admin and handling fees).
Returns may need to be done at your own cost (i.e., posting the item back to our headquarters for inspection), please email our support and they will provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note you may be charged an administration and handling fee for returns once they have been posted to your address as this will incur shipping, administration, handling and processing fees for the business. This fee is no more than $24.99 per item (less for unopened items).
Changes are subject to availability and the timing of your order (i.e., requests for changes may not be accepted if the product has already left our warehouse). Please contact us about changes for more details.
You can always contact us for any return question at support@globalrenovator.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
